Privacy policy

Privacy Policy

Last updated: May 2, 2025

This Privacy Policy describes how Farmer's Honey (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from farmershoney.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties may automatically collect information using online tracking technologies such as pixels, web beacons, SDKs, libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: To fulfill your orders, process payments, send updates, manage your account, arrange shipping, and handle customer service.

  • Marketing and Advertising: To send promotional messages or display ads, and to tailor services and offers.

  • Security and Fraud Prevention: To detect, investigate, and respond to misuse or illegal activity.

  • Communicating with You and Service Improvement: To offer support, improve our services, and maintain our relationship with you.

Cookies

We use cookies and similar technologies to provide, improve, and analyze our Services. For more on cookies used by Shopify (our platform provider), visit: Shopify Cookies Policy

Your browser may allow you to block cookies, but that may affect functionality. Our site does not respond to “do not track” signals.

How We Disclose Personal Information

We may share your information with:

  • Vendors and third parties who provide services (IT, payment processing, fulfillment, etc.)

  • Business and marketing partners

  • Affiliates within our corporate group

  • In the event of a business transaction (e.g., merger, bankruptcy)

  • To comply with legal requirements or protect our rights

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third Party Links

This Site may include links to third-party sites. We are not responsible for the privacy or security of those sites. Always review third-party policies separately.

Children’s Data

We do not knowingly collect or process data from children under 16. If you're a parent or guardian and believe your child has submitted information, contact us to request deletion.

Security and Retention

No system is perfectly secure. We recommend not sending sensitive info over insecure channels. We retain personal data only as long as necessary for business, legal, or compliance purposes.

Your Rights

Depending on your location, you may have rights including:

  • Access to your data

  • Deletion

  • Correction

  • Data portability

  • Restriction of processing

  • Withdrawal of consent

  • Right to appeal decisions

You may also opt out of marketing emails at any time via the unsubscribe link.

We may need to verify your identity before processing requests.

Complaints

If you have complaints about how we handle your data, contact us at the email below. You may also have the right to file with your local data authority.

International Users

Your data may be stored or processed outside your country. If transferred out of Europe, we rely on approved legal mechanisms.

Contact

Farmer's Honey
Email: support@farmershoney.com